FAQs - YGM INSHINING

payment & shipping payment & shipping

Payment Method Payment Method

We accept a number of secure and convenient payment methods:

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

We accept Visa, MasterCard, American Express ,Discover,Diners, Maestro,JCB,etc.Please note that ZAFUL does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

We accept a number of secure and convenient payment methods:

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

We accept Visa, MasterCard, American Express ,Discover,Diners, Maestro,JCB,etc.Please note that ZAFUL does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

What is the processing time? What is the processing time?

The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc.

Why the shipping have been delayed? Why the shipping have been delayed?

The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Warranty and Returns Warranty and Returns

At INSHINING, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

At INSHINING, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

contact & returns policy contact & returns policy

How to Reach Us? How to Reach Us?

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions: Our Solutions:

1. INSHINING'S Responsibility:

● If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

● Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when INSHINING is responsible for shipping the wrong item/ size.

2.Customer's responsibility:

● Incorrect order(size of item). If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

● Unwanted item. If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

1. INSHINING'S Responsibility:

● If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

● Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when INSHINING is responsible for shipping the wrong item/ size.

2.Customer's responsibility:

● Incorrect order(size of item). If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

● Unwanted item. If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

Additional notes about Warranty Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

"The following items cannot be returned or exchanged: lingerie, swimwear, beauty items,Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

"The following items cannot be returned or exchanged: lingerie, swimwear, beauty items,Luck Bags, Masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned."

Compensation time-frame Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

● Paypal account refunds: Up to 48 hours

● Credit card refunds: Between 7-14 business days

● Wallet refunds: Up to 24 hours.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

● Paypal account refunds: Up to 48 hours

● Credit card refunds: Between 7-14 business days

● Wallet refunds: Up to 24 hours.

Intellectual Property Policy Intellectual Property Policy

How we deal with intellectual property? How we deal with intellectual property?

INSHINING does fully respect intellectual property rights of third parties and has a strict zero-tolerance policy against any counterfeit and/or infringement of intellectual property.

We do regularly review the listings in our website in order to avoid any possible intellectual property infringement. If any listing is found to violate INSHIINING’s policy, it will be removed.

Despite our efforts to avoid any sale of infringing products on our website, due to the high number of products, providers and sellers, there are times in which we cannot detect or identify intellectual property infringements. That is why we strongly encourage our customers or intellectual property right holders to cooperate with us. In this sense, if you believe your intellectual property right has been infringed, we urge you to let us know about it and to follow our procedure of complaint.

INSHINING does fully respect intellectual property rights of third parties and has a strict zero-tolerance policy against any counterfeit and/or infringement of intellectual property.

We do regularly review the listings in our website in order to avoid any possible intellectual property infringement. If any listing is found to violate INSHIINING’s policy, it will be removed.

Despite our efforts to avoid any sale of infringing products on our website, due to the high number of products, providers and sellers, there are times in which we cannot detect or identify intellectual property infringements. That is why we strongly encourage our customers or intellectual property right holders to cooperate with us. In this sense, if you believe your intellectual property right has been infringed, we urge you to let us know about it and to follow our procedure of complaint.

Eligible complaints include： Eligible complaints include：

● Trademark Infringement: Unauthorized use of an identical or similar trademark on goods which are identical with, or similar to, the goods for which the trademark is registered.

● Patent Infringement: Unauthorized use of others’ granted Design Patent or Utility Patent.

● Copyright Infringement: Unauthorized use of the content or photos created by others or sell others’ copyright works, including books, CDs, software, etc.

● Other activities that violate local Intellectual Property Law.

● Trademark Infringement: Unauthorized use of an identical or similar trademark on goods which are identical with, or similar to, the goods for which the trademark is registered.

● Patent Infringement: Unauthorized use of others’ granted Design Patent or Utility Patent.

● Copyright Infringement: Unauthorized use of the content or photos created by others or sell others’ copyright works, including books, CDs, software, etc.

● Other activities that violate local Intellectual Property Law.

Procedure of complaint: Procedure of complaint:

You can start a complaint by submitting a Notice of Claiming Infringement. The Notice can be submitted to us by email: inshiningcn@gmail.com. Upon receipt of your Notice, we will conduct a fast internal investigation, and should your complaint be accepted, we will take actions against the alleged infringing listing/s accordingly.

Actions we may take against the infringing listing/s: Actions we may take against the infringing listing/s:

● To remove from our website the alleged infringing listing/s.

● To inform the seller about your complaint and to provide to them with your information, so that you both can clarify the issue.

● To remove selling privileges and to withhold funds from the infringing sellers, as well as to destroy infringing inventory in our possession when the infringement proved to be true or upheld by court.

● To terminate the user account of the infringing seller in case of three willful infringements.

● To terminate the user account of the infringing seller immediately, under certain extreme situations where lawsuit has been filed against INSHIINING due to seller’s infringing activities, or INSHINING is required by judiciary, enforcement or administrative authorities to terminate any account or take any similar measures.